Shipping policy

Processing Time

All orders are processed within 1–3 business days Monday–Friday, excluding public holidays.

You’ll receive a confirmation email with tracking information once your order has shipped.

During high-demand periods, processing may take an additional 1–2 business days. We’ll notify you if there are any unexpected delays.

---

Shipping Rates & Delivery Estimates

Delivery times are estimates and begin from the date of shipment, not the order date.

---

Order Tracking

Once your order ships, you’ll receive an email with a tracking number.

Please allow up to 24 hours for the tracking link to activate.

For order updates or tracking help, contact us at support@mayapolos.com and include your order number.

---

International Shipping

We ship worldwide.

International customers are responsible for any customs duties, import taxes, or fees charged by their country. These charges are not included in the order total and may be collected at the time of delivery.

---

Lost or Stolen Packages

MAYA MENS is not responsible for packages lost or stolen after confirmed delivery.

If your tracking shows delivered but you haven’t received your package, please:

• Check with neighbors and building management
• Contact your local post office or shipping carrier
• Reach out to us at support@mayapolos.com and we’ll do our best to help

---

Wrong Address

Please double-check your shipping address at checkout.

We are unable to redirect orders once they have shipped. If you notice an error, contact us immediately at support@mayapolos.com, and we’ll try to correct it before dispatch.