Shipping policy
Processing Time
All orders are processed within 1β3 business days MondayβFriday, excluding public holidays.
Youβll receive a confirmation email with tracking information once your order has shipped.
During high-demand periods, processing may take an additional 1β2 business days. Weβll notify you if there are any unexpected delays.
Shipping Rates & Delivery Estimates
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 5β8 business days |
| Expedited Shipping | 2β3 business days |
| International Shipping | 10β20 business days |
Delivery times are estimates and begin from the date of shipment, not the order date.
Order Tracking
Once your order ships, youβll receive an email with a tracking number.
Please allow up to 24 hours for the tracking link to activate.
For order updates or tracking help, contact us at support@mayapolos.com and include your order number.
International Shipping
We ship worldwide.
International customers are responsible for any customs duties, import taxes, or fees charged by their country. These charges are not included in the order total and may be collected at the time of delivery.
Lost or Stolen Packages
MAYA MENS is not responsible for packages lost or stolen after confirmed delivery.
If your tracking shows delivered but you havenβt received your package, please:
- Check with neighbors and building management
- Contact your local post office or shipping carrier
- Reach out to us at support@mayapolos.com and weβll do our best to help
Wrong Address
Please double-check your shipping address at checkout.
We are unable to redirect orders once they have shipped. If you notice an error, contact us immediately at support@mayapolos.com, and weβll try to correct it before dispatch.